How To Do MTN Welcome Back In 2023

The MTN Welcome back process can be a pain in the rear if you don’t know how to go about it. Allow me to be your trusty guide for today and show you how you can withrieve your lost MTN SIM in just 5 minutes.

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What is MTN Welcome Back?

MTN Welcome back is a service from MTN that let’s customers get back their phone numbers in the case of a phone theft or loss. For instance, if your phone got stolen in a bus but you want to continue using your stolen SIM instead of using a new SIM, you can use the Welcome back service to use that stolen line on a new SIM card.

My Welcome back story

So following the theft of my phone (I was actually beaten and robbed by 7 guys), I was in a fix whether to do an MTN Welcome back to get back the number or simply just get a new one, no hassles involved.

Mtn welcome back 2018 2019, mtn center

I’d chosen to go with option B the first time around because I didn’t have a choice (I’d been using my sister’s SIM, unknown to me until the dreadful crescendo that brought it to light).

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But now with my GTB account connected as well as the threat of losing some certain beautiful Damsels’ contacts along with some other minor disadvantages here and there, I thought whatdaheck, let’s just roll with it and see how it goes.

MTN Welcome Back

Newbies listen up. Now here is a mistake you shouldn’t make: trying to do MTN Welcome back on the roadside.

Those guys are crooks!

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Once I heard them quote me prices ranging from N1,500 to N2,500 to welcome back my MTN SIM, I began to wonder if there was actually a steep MTN imposed fee that called for such a ridiculous amount.

I had the money, but that wasn’t the point. I had to know how much they did it at the MTN offices.

Related: MTN Deal Zone: How To Migrate, Activate & Be Eligible.

Now this was a problem considering the fact that those crooks were merely walking distance from my Office in Dolphin Estate, Ikoyi, while the MTN center was at Lekki. Either way,  I wasn’t prepared to be swindled in the name of ‘Buhari’s Administration’.

MTN Welcome Back 2018 2019
MTN Welcome Back 2018 2019

Today was the last Friday of January and it was a tradition at work to close as earlier as 12pm on such special days. I took a bus to The Palms Mall at Lekki where an MTN Service Center was parked.

Related: How To Migrate To MTN Beta Talk Plan For Free!

Requirements for MTN Welcome back

The requirements were pretty straight forward:
1. Your MTN SIM pack and a
2. Valid ID (I used a passport)

Next, they’ll hand you a short form to fill in  registration details like name, address, and to list a few numbers you called often. They’d wanted 6 numbers actually and that was the tricky part. But if you can scrounge up like 3, I think it would suffice.

Mtn welcome back sim

An MTN Customer care representative attends to you based on the info in the form and a few minutes after, they hand you a fresh new SIM which costs only N100. ?

30 minutes later, I slotted it in my phone and a bunch of notifications from MTN confirming the successful SIM swap completion greeted me.

And that, my fellow Nigerians, was how I did my MTN Welcome back.

Related: Stop Paying For Data And Airtime. Here’s How To Get It For Free.

Now lets go back for a bit. Just imagine the humongous price difference between N100 and N2,500. That’s why some people will never progress in this Nigeria and then they’ll blame it on their ‘village people’. ?

Oh BTW, in other news, I also reconnected with a female friend from University at the MTN Center. Apparently she was an Accountant there. “I think something might be in the works for us this new year, Darling”. ?

Frequently Asked Questions about the Welcome Back service from MTN

Q1. How can I do my MTN SIM welcome back?

Simple follow all the steps highlighted above from my personal experience to do a Welcome back for your MTN SIM.

Q2. How much is MTN welcome back pack?

A welcome back pack will cost approximately the same price as any other MTN SIM (or even a little more). So expect between N1,000 to N3,500.

Q3. How do I check my MTN Welcome Back data balance

You can check your MTN Welcome back Data balance the same way you check regular data balance. As at 2023 and beyond, use the USSD code *310#.

Q4. What is the SIM swap number for MTN?

It will interest you to know that there is no actual “SIM swap number for MTN”. To begin a SIM swap process for whatever reason (to upgrade your SIM, replace a lost/stolen SIM, faulty or obsolete SIM, you first need to have your NIN slip in hand then visit the nearest MTN center to you.


Have you done MTN Welcome back before? How did you go about it? Comment below.

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    1. Just make sure you have the pack of your old SIM and a form of National identification. Go to an MTN center and you’ll have your welcome back in 5mins.

      1. Lies everywhere we pay 1500 plus like 850 transport to get it done where we are I won’t mention the name of the location but we pay 1500 at the mtn office live and direct. So if I see a roadside genuine guy who can do it for 2500 I dont care

      1. I am having issues regarding welcome back my sim
        I have a Valid passport aswel as my NIN. Please i need help !!!

      1. My sister is not in d country n she wants me to help her do a welcome back on her sim n send it to her, she misplaced her sim

      1. I lost my sim since 2015.. I have no idea abt where d sim pack is.. I need it back now cos of bvn number which I wanna use to get my New National I’d card.. my case is strong… Any help pls???

  1. I want to welcome back my mtn Sim card that I lost since March 2017 with my phone please how do I go about it?

  2. pls i want to do welcome back i have been using for ages but i didn’t register it myself……the person who registered the sim stays very far from me. How do i go about it?

    1. Hello Usman,

      No one can do it on your behalf. You need to go to an mtn center and start the process yourself.

  3. That’s a very interesting experience you had. It’s good to know that there are still Nigerians who are willing to go the extra mile to prove that things aren’t as bad as we sometimes paint them to be.

    Also, I must commend your sense of humor. Keep it up.

  4. They thief my phone on 25/11/2019.including all my credentials with d sim pack of my line. Now went to Mtn office. Unfortunate it didn’t. The thief upgrade my sim with his information. The line refused to welcome back

  5. i bought my sim card by the roadside and it got lost and I don’t even have the Sim pack … how do I do that my welcome back please ??

  6. MTN is a scam to people how can those fools called MTN recycle my number without my consent. I was rubber by amrubbers they collected my phone and after six months MTN told me my sim card has been recycled what a shame to them.?

  7. It’s funny I am seeing it only cost #100 for welcome back sim. I went to the mtn office at Fadeyi, and they were telling me to pay #1000 for it.
    I had to leave it undone that day (for I didn’t have such an amount with me then) wondering how a sim could cost #1000 these days.

  8. Sincerely, you talked too much before you said anything. Bad blogging practice.

    People need straight-to-the-point help. You wasted their time.


  9. Good day Ma/Sir,
    Since around November or October last year, 2019. my MTN line was blocked due to no been around to honour the invitations has been sending to me, to come and reconfirm my line, but by then i can’t be there to do so because i was out of the country, please is there anywhere i can do that online, because am far from Nigeria now, and i don’t want to loose my MTN sim card, i go with it everywhere but i don’t receive call or messages again with my line, please i need help

  10. Am use my broda sim 4 loung i du 2 tims wellecom bak sim,now my phone lost again nd my broda trvel 4 loung tim,bt am wt sim park now wtout any other requrment pls sir coul u help me

  11. My name is Abdullahi Umar Kaliel, my brother lost his phone on this NIN registration period and he want welcome back his SIM so what is the solution now

  12. Pls sir I know u are an expert in this field and I need ur advice or possible solution.
    I can not open my yahoo mail because the phone number I used during registration is the wrong one. I used 08034281047 instead of 07034281047. Now the problem is if I want to open the yahoo mail they will send the access code to the wrong number (08034281047).I don’t have access to this number. Hence I could not copy out the code to use it for my yahoo mail.what do I do pls.

  13. My problem with the mtn agent now is that I can’t remember or call four numbers for the sim replacement, any idea please

  14. I did my welcome back earlier this morning but it still haven’t showed any sign of it working I don’t know what to do

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